Service Charter

The Service Charter outlines the organisation’s commitment to providing quality customer service, and specifies what can be expected when the organisation is approached for statistical or other information through any of its service channels. Statistics Botswana seeks to continually improve customer service, and therefore appreciates feedback on the customer service received, and on its performance on the standards identified in this Service Charter. This feedback is critical as it will be continually used to improve the development and provision of quality official statistics.